Making products better through rapid, agile user-centred design
We use rapid and agile research and design techniques…
…to develop and optimise your products and services…
…which are quick, actionable and de-risk decision making
Making products better through rapid, agile user-centred design
We use rapid and agile research and design techniques…
…to develop and optimise your products and services…
…which are quick, actionable and de-risk decision making
FEATURED CLIENTS
We collaborate with visionary companies who continually strive to be leaders in their field






ADP
Realigned product suite to be competitive in disruptive market
- Understanding different client needs
- Identifying quick wins to improve the experience
- Providing practical and pragmatic solutions to evolve the product


Reed Business Information
Integrated new software products following acquisition
- Understanding differences in user needs between products
- Identifying product changes required to embed new solutions
- Iteratively designing and testing product changes with users
RR DONNELLY
Future proofed through diversification and customer focus
- Instilling a ‘customer first’ culture; challenging long-held perceptions of transactional print
- Developing and testing propositions with a wide number of clients
- Providing clear direction for proposition roll-out


WEX
Evolved to provide game-changing travel payment solutions
- Understanding how to disrupt the digital disruptors
- Identifying client needs and painpoints
- Delivering a prioritised product roadmap to meet client needs
LEADERSHIP
We’re a team of passionate consultants, who continually ask questions, try new ideas and use different perspectives.
With a PhD in Psychology, Louise will use her in understanding user behaviour to identify the optimal user experience.
For the last 17 years, Louise has built and led large UX teams for companies including Razorfish, O2, and Betfair. She is a pioneer in her field and frequently speaks at conferences around the world.
Chris’ innovative and rigorous research approach bring projects to life.
Chris began his career in 2004 improving the Ergonomics of complex systems and services. His diverse experience ranges from leading the Transactional Banking UX team at Deutsche Bank to consulting for Etsy, Paypal, and Xerox.
With a strategic focus and technical expertise, Ed works closely with you to ensure we exceed your expectations.
Since 1998 Ed has worked both client side and agency side from challenger brands to household names with multi-million pound budgets such as Apple and Amazon.
With a PhD in Psychology, Louise will use her in understanding user behaviour to identify the optimal user experience.
For the last 17 years, Louise has built and led large UX teams for companies including Razorfish, O2, and Betfair. She is a pioneer in her field and frequently speaks at conferences around the world.
Chris’ innovative and rigorous research approach bring projects to life.
Chris began his career in 2004 improving the Ergonomics of complex systems and services. His diverse experience ranges from leading the Transactional Banking UX team at Deutsche Bank to consulting for Etsy, Paypal, and Xerox.
With a strategic focus and technical expertise, Ed works closely with you to ensure we exceed your expectations.
Since 1998 Ed has worked both client side and agency side from challenger brands to household names with multi-million pound budgets such as Apple and Amazon.
Contact
+44 (0)20 7947 4940
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London office
12 Melcombe Place
London
NW1 1JJ -
Oxford office
Chestnut Barns
Oxon
OX9 2HU